Onboarding

Velociti is a subscription based platform that requires all its users to be signed in before accessing any features. Signed in users need to be tied to companies.

Since Velociti is a platform for providing financial services, companies we partner with to provide such services will need to go through KYC. All other companies that also interact with our users, example, SMEs, will also need to go through KYC after signing up.

When companies sign in while their account is undergoing KYC, they will see a message informing them about the ongoing onboarding process. There is a button that allows the user to track the progress of the processs.

Clicking on the Track Progress button will show the user the various stages in the KYC process and which of the stages have been completed.

The KYC process is managed by the super admin and consists of two key steps.

• Assigning a customer representative to the company being onboarded. A user from Agrocenta is assigned to the company. The responsibility of the representative is to collect additional documents if any are required and follow up with providing the company being onboarded with updates on their onboarding process.
• Reviewing of the documents submitted by the company. During this step, the documents submitted by the company are reviewed to ensure they meet all regulatory standards.

Until the onboarding process is complete, any user who signs in should only be able to

• edit their profile
• edit their company contact details

They should not be able to do anything else.

The The default company admin is notified once the KYC process is completed and the